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Web Outages and Damage Control 2.0

January 24, 2008
by Rich Miller
Editor, Data Center Knowledge

Rich Miller

Web-site outages have never been more public. When a site or service goes down, companies are using blogs to rapidly update their users about what happened and why. The inevitable finger-pointing takes place in real time, and within a matter of minutes, a server failure can generate a headline on TechCrunch or Valleywag. This creates a challenge for Web hosts and data-center providers whose business is built upon a reputation for reliability. In this fast-moving environment, how do you balance the need to be accountable to customers and also work to mitigate headline risk?

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This is a section of the All Things Digital Web site featuring posts from around the Web, from other Dow Jones properties and also original pieces we solicit. The section is now explicitly labeled that it comes "from other Web sites."

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