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Merchants Angry Over Getting Yanked by Yelp

July 7, 2008
by Ellen Lee and Anastasia Ustinova
Staff Writers, San Francisco Chronicle

Ellen Lee and Anastasia Ustinova

Four years ago, Geri Rebstock started using Yelp, a popular site for consumers to review local businesses and services. She critiqued her favorite veterinarian, a neighborhood print shop and an acupuncturist who took care of her bad wrist.

But Rebstock’s reviews and personal account vanished from the site recently after Yelp accused Rebstock, who owns a small interior decorating business called Geraldine Rebstock Interior Design, of trading glowing reviews with other business owners.

“It’s Orwellian,” Rebstock said. “I had reviews of my business from several years back and they kind of erased my identity.”

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This is a section of the All Things Digital Web site featuring posts from around the Web, from other Dow Jones properties and also original pieces we solicit. The section is now explicitly labeled that it comes "from other Web sites."

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