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How to Turn Customers Into Pirates

March 2, 2009
by Ernesto
Founder and Editor in Chief, TorrentFreak

Ernesto

Meet Mark, an IT guy at a small company who occasionally has to renew licenses for the software utilized by the business. Recently, he had to activate a copy of PaperPort, the scanning and document management software from Nuance. In order to free up another activation slot, he had to uninstall the old one first while being online. Like most activation-licensed software, this doesn’t always work properly.

To resolve the issue Mark contacted Nuance’s support. To his surprise however, they didn’t want to help him straight away, instead asking him to take pictures of the CD in order to prove that the company owned a legitimate copy.

“I couldn’t believe my ears,” Mark told TorrentFreak. “After arguing with support for a while on how ridiculous it was, I still had to have the license within the day. To make a long story short I finally got them to unlock 2 licenses after 2 days of repeated calls and sending the picture of the CD multiple times.”

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