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EBay Seller Changes: New Buyer Dispute Process, Same Old Fees

April 14, 2009
by Geoffrey A. Fowler
Reporter, The Wall Street Journal

Geoffrey A. Fowler

EBay (EBAY) unveiled some long-promised changes to its e-commerce site on Tuesday. Some of the most vocal eBay sellers are giving the changes tepid applause–but still complain eBay isn’t addressing a more fundamental problem for buyers with the fees it charges.

The company says it will tweak its user interface by adding features such as “Smart FAQs” from buyers to cut down on the number of repeat questions from buyers. Seller Tony Madalone, who runs an eBay t-shirt shop called Vintage Classic Threads, likes the new tools for package-tracking and label-printing that eBay is building into the site. “I always thought that it could be changed to be more user-friendly and allow sellers to be more efficient,” he said.

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