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Amazon Offers Redelivery or $30 to People Who Lost 1984

September 4, 2009
by Geoffrey A. Fowler
Reporter, The Wall Street Journal

Geoffrey A. Fowler

Amazon (AMZN) took a lot of heat in July when it wirelessly deleted copies of two George Orwell titles from the Kindle e-readers of some customers. CEO Jeff Bezos eventually apologized for the incident, calling it “stupid, thoughtless, and painfully out of line with our principles.”

On Thursday, Amazon went a step further by e-mailing an offer to return the deleted books to effected Kindles–or to give owners a $30 Amazon gift certificate.

The incident prompted a class action lawsuit, filed in part on behalf of a student who said the deletion rendered useless the notes he had taken for a school assignment.

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