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On the Internet, Everyone’s a Critic but They’re Not Very Critical

October 5, 2009
by Geoffrey A. Fowler and Joseph De Avila
Reporters, The Wall Street Journal

Geoffrey A. Fowler and Joseph De Avila

The Web can be a mean-spirited place. But when it comes to online reviews, the Internet is a village where the books are strong, YouTube clips are good-looking and the dog food is above average.

One of the Web’s little secrets is that when consumers write online reviews, they tend to leave positive ratings: The average grade for things online is about 4.3 stars out of five.

People like Jonas Luster aim to introduce a little negativity. A private chef, Mr. Luster recently beckoned fellow San Francisco area diners to “quit with the nicey-nicey” in a blog post titled “In Defense of Negative Reviews.” His own average rating on restaurant-review sites is 3.6. He even awarded celebrity chef Alice Waters’s Chez Panisse restaurant a 1-star rating after he felt he had been served an overdone duck.

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