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When It Comes to “Thank You,” You’re Not Welcome With Email

October 26, 2009
by Paul Sonne
Reporter, The Wall Street Journal

Paul Sonne

The U.K. postal strike comes on the heels of localized strikes that have disrupted Royal Mail service since June–and the disorder has begun to change behavior among some Britons, who despite reservations, are for the first time choosing to express their thanks online.

Charles Moore, a former editor of the Daily Telegraph, wrote in the British magazine the Spectator that most of his life was unaffected by the Royal Mail strike, with the exception of his letter writing.

“Although I use emails for most communication, I try to stick to letters for thanking people,” he said. “Now I don’t dare, in case they never arrive. When the strikes end, I wonder if I shall bother to revert.”

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