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Friday, June 12, 2009

AT&T Knows a Lot About You, and Now It Wants You to Know That

Anthony Ha

For most people (including me), privacy policies fall into the same category as “terms of service” documents–they contain important information, but are usually so long and impenetrably written that they’re not worth the effort of reading.

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Why Apple’s New iPhone Doesn’t Matter Nearly as Much as its Old One

Glenn Derene

Apple introduced its latest iPhone, the 3GS yesterday.

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Wednesday, June 10, 2009

Sorry, iPhone 3G Owners, I’m Not Sympathetic

Harry McCracken

If you ask Apple or AT&T how much the iPhone 3G S costs, they’ll emphasize two prices: $199 for the 16GB version and $299 for the 32GB one, as Apple does here.

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Thursday, May 7, 2009

Verizon, AT&T: J.P. Morgan Sees Trouble In Wireless

Eric Savitz

For many quarters now, telco giants Verizon and AT&T have suffered sharp declines in the residential wireline business, but have been bailed out by the rapid growth of their wireless businesses.

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Qwest Unveils Wi-Fi Deal With AT&T

Andrew LaVallee

Qwest plans to announce a new wireless Internet offering that lets broadband customers access AT&T hotspots around the country.

The deal, whose terms are undisclosed, gives Qwest customers free use of some 17,000 wireless areas on AT&T’s network, including locations at Starbucks and McDonald’s.

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Tuesday, May 5, 2009

Cell Phone Gaming on the Rise

Marisa Taylor

Mobile gamers, the jig is up–-now we know what you were really up to during that conference call.

In a survey of 1,100 AT&T wireless customers, 57 percent said that they play games on their mobile devices, and half those gamers admitted to playing during work hours.

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Thursday, April 30, 2009

Verizon’s Smart-Phone Talks: What’s Real?

Amol Sharma

Given the buzz surrounding Verizon’s smart-phone efforts lately, it’s useful to review all the recent reporting and size up what looks most likely.

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Wednesday, April 29, 2009

Why We Don’t Believe Rumors of an Apple/Verizon Love Child

Stacey Higginbotham

Apple and Verizon are in talks for the carrier to distribute an “iPhone-lite” device and a “media pad,” with one of the devices to be launched sometime this summer, BusinessWeek is reporting.

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Tuesday, April 28, 2009

Dude, Where’s My Phone Bill?

Jason Perlow

At the beginning of the year, I was informed I was no longer able to expense my AT&T CallVantage Voice Over IP service or my monthly broadband charges as part of my employer’s efforts to reduce costs.

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Friday, April 10, 2009

AT&T Workers Create “Ready to Strike” Ringtone

Andrew LaVallee

AT&T and the union representing its workers are still in contract talks, but workers have published a song, with accompanying ringtone, called “Ready to Strike,” just in case.

The song’s pro-labor lyrics include “Get ready to strike, get ready to walk the line” and “Protect my health care, don’t lower my wages/Realize, recognize, mobilize, stay alive” and even a shout-out to technicians who support U-verse, AT&T’s TV service.

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Friday, March 27, 2009

Your ISP’s Customer Service: Just OK Is the Best You’ll Get; Many Stink

Larry Dignan

AOL was the top Internet service provider when it came to customer service in 2008, according to a Forrester Research report. The rub: AOL’s top rating based on Forrester’s “customer experience index” translates into a “just OK” mark.

As a group, ISPs grade out with a “poor” rating of 59 percent based on Forrester’s customer experience index.

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Thursday, March 26, 2009

Relationship Status of RIAA and ISPs: It’s Complicated

Sarah McBride

At a digital music panel in Nashville this week, executives from AT&T and Comcast created a furor by saying they were passing along warnings to customers that the RIAA says are illegally uploading music files onto the Internet.

Later, the companies tried to calm the outrage erupting in the blogosphere by harrumphing they weren’t cutting off Internet access to those people–or in the case of Cox, hardly ever cutting it off.

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A Dell Smartphone Would Face Big Hurdles

Olga Kharif

Dell CEO Michael Dell has done little to dispel rumors that his company is working on a mobile computing device. In fact, he all but confirmed them while traveling in Japan on March 24 when he said: “It is true that we are exploring smaller-screen devices.” What form those devices will take remains a matter of heated debate.

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Friday, March 20, 2009

AT&T Talks Cybersecurity With Congress

Andrew LaVallee

Congress is a tech-savvier place today than it was when Edward Amoroso, AT&T’s chief security officer, started making trips to Washington more than 20 years ago.
Back then, he says, he would discuss virus threats at length before a lawmaker would raise his hand. “You’re expecting some question that might impress you, and they’d ask, ‘Can you tell me what a virus is?’”

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Thursday, March 5, 2009

Setting the iPhone Free From AT&T

Olga Kharif

As the exclusive U.S. carrier for the Apple iPhone, AT&T has had a lot to celebrate. Rivals hope to crash the party. A growing number of public interest groups want an end to the partnership that forces buyers of Apple’s iPhone to buy their mobile-phone service only from AT&T.

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