What Zappos.com did for shoes, Diapers.com is seeking to do for all manner of baby products.
Red Bank, N.J.-based Diapers.com, which just raised $30 million in funding from several venture firms, is known for its over-the-top focus on customer service.
According to Craigslist founder Craig Newmark, writing reviews and rating services online is becoming a civic act not unlike traditional forms of public service.
There are the things that you say. And then there are the things that you do.
Electronics retail giant Best Buy has supplied a fine example of the difference.
AOL was the top Internet service provider when it came to customer service in 2008, according to a Forrester Research report. The rub: AOL’s top rating based on Forrester’s “customer experience index” translates into a “just OK” mark.
As a group, ISPs grade out with a “poor” rating of 59 percent based on Forrester’s customer experience index.
While the FCC and certain broadband companies like to insist that there’s real competition in the broadband market, right here in the heart of Silicon Valley, there’s little evidence that this is true. If there were real competition, they might take customer service seriously. In the past few days I’ve had two separate issues with [...]
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