Efforts to reform the U.S. health-care and bank lending systems are likely to lead to an increase in information-technology spending, said one potential beneficiary, Sudhakar Ram, chairman of IT firm Mastek.
Overhauling the country’s IT systems could cost as much as $250 billion to $300 billion over five to seven years, he said in an interview.
A new electronic book reader is expected Tuesday from book seller Barnes & Noble Inc. that will challenge readers from Amazon.com Inc. and Sony Corp. with a color touch-screen and $259 price, according to a planned ad for the device.
Asia’s share of the world’s online population will swell to 43 percent in four years, while North America will represent just 13 percent of Internet users, according to a new report by Forrester Research.
AOL was the top Internet service provider when it came to customer service in 2008, according to a Forrester Research report. The rub: AOL’s top rating based on Forrester’s “customer experience index” translates into a “just OK” mark.
As a group, ISPs grade out with a “poor” rating of 59 percent based on Forrester’s customer experience index.
In a recession, budgets are tightened, jobs are cut, and those who remain are expected to do more with less. Given this type of economic reality, it’s surprising to hear of an industry reporting an increase in spending on anything, much less on something as new as social media. Yet that’s exactly what’s occurring. According to a new Forrester Research survey of 145 global interactive marketers in both B2B and B2C companies with more than 250 employees, the use of social media as a marketing tool is on the rise.
Even though Bill Gates has been slowly backing out of Microsoft for the last five years, his actual July 1 departure from the company is a milestone worth reflecting on. What is his single most important legacy? The ability, through monopolistic business practices, to make Microsoft’s products global, de facto standards for business and consumers.
Over the last five years I have been asked countless times: “Steve, what’s the next hot online community?” It seems as though everybody is on the lookout for the successor to MySpace, Twitter or Facebook.
The instant-analysis business is a tricky one. None of us have working crystal balls; any attempt to predict the future, even the five-minutes-from-now future, is risky. For example, on Jan. 31, mere hours before Microsoft made its unsolicited $44 billion-plus offer for Yahoo, Forrester Research, my alma matter, posted a research note with the following headline and deck:
Microsoft Will Make Small Acquisitions
Its Size, Visibility To Antitrust Bodies And Strategy Rule Out Big Deals
The Data Portability Workgroup (DPW) announced Tuesday that Google, Plaxo–and the big surprise–Facebook, will be participating in discussion on how users can “access their friends and media across all the applications, social networking sites and widgets that implement the design into their systems.” This couldn’t have come at a more perfect time, especially given the flap over Robert Scoble scraping Facebook.
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