AOL was the top Internet service provider when it came to customer service in 2008, according to a Forrester Research report. The rub: AOL’s top rating based on Forrester’s “customer experience index” translates into a “just OK” mark.
As a group, ISPs grade out with a “poor” rating of 59 percent based on Forrester’s customer experience index.
Qwest (Q) CEO Ed Mueller says the company’s migration of its wireless service offering to Verizon (VZ) is going smoothly. Qwest is switching from selling a Qwest-branded wireless service in which it resold service from Sprint (S) to a co-branded offering from Verizon; the company started rolling out its new Verizon by Qwest wireless service two weeks ago.
BitDefender researchers are reporting that new spam messages are using fake events ostensibly involving actor Angelina Jolie and claiming the MSN Featured Offers program. Users that fall for them will be tricked into infecting their PCs with Trojan.Agent.AGGZ.
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