Voices » self-service http://voices.allthingsd.com from other Web sites Tue, 24 Nov 2009 01:48:39 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://allthingsd.com/theme/images/logo-rss.jpg All Things Digital http://allthingsd.com/ 144 22 RightNow Threatened by Salesforce Acquisition, JMP Says http://voices.allthingsd.com/20080820/rightnow-threatened-by-salesforce-acquisition-jmp-says/ http://voices.allthingsd.com/20080820/rightnow-threatened-by-salesforce-acquisition-jmp-says/#comments Wed, 20 Aug 2008 18:36:24 +0000 Tiernan Ray http://voices.allthingsd.com/?p=2895 By Tiernan Ray, Blogger, Barron’s, Tech Trader Daily

Half-a-billion-dollar (market cap) Rightnow Technologies (RNOW), which sells software over the Web to automate customer support, could be threatened by this morning’s announcement from Salesforce.com (CRM) that it’s buying privately held Instranet for software to expand in the call center market, according to a report out today from JMP Securities analyst Patrick Walravens.

“Historically, Salesforce.com has not had an effective knowledge-base solution, giving RightNow a major advantage in business-to-consumer (B2C) sales cycles, which emphasize self-service,” writes Walravens.

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