There is a commonly held belief that Helvetica is the signage typeface of the New York City subway system, a belief reinforced by “Helvetica,” Gary Hustwit’s popular 2007 documentary about the typeface. But it is not true–or rather, it is only somewhat true.
A member of the Massachusetts Bay Transportation Authority’s board seized a report by three MIT students about flaws with the Boston subway’s fare collection system and delivered a scathing indictment of the subway system and its general manager, calling the system “a mess” and saying she had “lost all confidence” in the system’s general manager, Daniel A. Grabauskas.
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